You can easily submit your collection orders, complaints and repair orders to our service team via the returns form.
As a retailer, you have the option to organise the return of goods for analysis or repair.
Please complete all fields in the returns form. After successfully submitting your information, you will be notified of the collection time by our logistics provider.
Please package the goods with sufficient packaging when returning. The collector will label the outer packaging.
As the end customer, you have the option to return the product to the specialist retailer from whom you purchased our product.
Various fault analyses and stress tests will be carried out for repairs.
Faulty components such as the BMS (battery management system), the battery pack (core pack), housing or charging and discharge sockets will be replaced and retested.
Please upload one file per product with a maximum of 2 MB and no more than 8 MB in total.