Collection of goods

After Sales service for dealers

How to order the collection of an E-Bike Vision battery

As a dealer, you can use the return form to conveniently send collection orders, complaints and repair orders to our service team.

To arrange for the return of the goods for analysis or repair, please fill in all fields of the return form. After successful transmission of the data, you will receive information about the time of collection by our logistics service provider.

For a repair, various fault analyses and loading tests are carried out. Components such as the BMS (battery management system), the battery pack (core pack), the housing or the charge and discharge socket are checked and replaced if necessary.

Important information

  • As an end customer, you can instruct your specialist dealer to arrange a collection.
  • Please pack the goods for return with sufficient padding. The collector will label the outer packaging for you.

You are not sure whether the warranty applies? The product is outside the warranty period?
In these cases, please contact our service team beforehand, as costs will be incurred if you return the battery.

+49 (0)6021 3289288
service@akkuvision.de

1. As the end customer, you contact your specialist dealer and hand over the battery for return to us.

2. The dealer fills out the return form to record data about the battery and the collection.

3. After checking the form, the collection is ordered from the specified address.

4. In our service centre, all components are checked and possible faults are recorded. If necessary, the battery is repaired

5. The repaired battery is sent back to the dealer. There, the end customer can collect his battery again.


Return form

Please upload one file per product with a maximum of 2 MB and no more than 8 MB in total.






Pick up address





Add product
I agree in case of an unjustified complaint, e.g. guarantee has expired, defect cannot be identified, defect due to external influences, that Akku Vision GmbH will charge a service fee (Germany/Netherlands/Austria 35,- EUR excl. vat; Switzerland and rest of Europe 50,- EUR excl. vat))I herewith confirm that I have read and accept the E-Bike Vision privacy policy. (Privacy Policy)