How to order the collection of an E-Bike Vision battery
As a dealer, you can use the return form to conveniently send collection orders, complaints and repair orders to our service team.
To arrange for the return of the goods for analysis or repair, please fill in all fields of the return form. After successful transmission of the data, you will receive information about the time of collection by our logistics service provider.
For a repair, various fault analyses and loading tests are carried out. Components such as the BMS (battery management system), the battery pack (core pack), the housing or the charge and discharge socket are checked and replaced if necessary.
Important information- As an end customer, you can instruct your specialist dealer to arrange a collection.
- Please pack the goods for return with sufficient padding. The collector will label the outer packaging for you.
You are not sure whether the warranty applies? The product is outside the warranty period?
In these cases, please contact our service team beforehand, as costs will be incurred if you return the battery.
+49 (0)6021 3289288 | |
service@akkuvision.de |
1. As the end customer, you contact your specialist dealer and hand over the battery for return to us.
2. The dealer fills out the return form to record data about the battery and the collection.
3. After checking the form, the collection is ordered from the specified address.
4. In our service centre, all components are checked and possible faults are recorded. If necessary, the battery is repaired
5. The repaired battery is sent back to the dealer. There, the end customer can collect his battery again.
Return form
Please upload one file per product with a maximum of 2 MB and no more than 8 MB in total.