How to order the collection of an E-Bike Vision battery as a dealer
With the return form you can easily send collection orders, complaints and repair orders to our service team.
To arrange for the return of the goods for analysis or repair, please fill in all fields of the return form. As soon as your enquiry has been checked and processed, you will receive further information from our service department about the pick-up process and the ADR shipping documents to print out.
In individual cases, a detailed assessment and documentation of the damage pattern is necessary. Our service department will therefore contact you directly if necessary.
Please pack the goods for return with sufficient padding in a hazardous goods box (UN3480).
Important information- Collection is only possible within the warranty period.
- If the general conditions do not allow collection, this can be refused by our service department at any time.
- For end customers: As this is purely a dealer service, you can instruct your specialist dealer to arrange collection.
- If the damage is outside of our warranty conditions, we will be happy to provide a cost estimate for the repair.
You are not sure whether the warranty applies? The product is outside the warranty period?
In these cases, please contact our service team beforehand, as costs will be incurred if you return the battery.
| Monday to Thursday 09:00 - 12:00 13:00 - 16:00 Friday 09:00 - 12:00 |   | +49 (0)6021 3289288 service@akkuvision.de |
1. The dealer fills out the return form to record data on the condition of the battery and its fault pattern.
2. Our service department carries out an assessment and decides on a possible collection.
3. When our service department sends the ADR documents by e-mail, collection from the specified address is authorised.
4. In our service centre, all components are checked and possible faults are recorded. If necessary, the battery is repaired
5. The repaired battery is sent back to the dealer. There, the end customer can collect his battery again.
Return form
| Sender |  | Product data | Checklist | Data verification |
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