You have questions about our products and our company? Then you have come to the right place!
Our FAQ picks up those questions often asked and beyond that we would like to answer further questions all around e-bike batteries and the basics of the lithium-ion technology.
Special Questions about our E-Bike Vision Batteries
E-Bike Vision Battery compatible with the Bosch Classic drive system
Does the E-Bike Vision Battery also support the light?
The E-Bike Vision Battery works the same as the original battery and has a light reserve. If your pedelecs has a light installation that is fed by the battery, you will also have light even if the motor does not support this and your battery is empty. [Go to E-Bike Vision Battery]
The E-Bike Vision Battery carrier battery compatible with Bosch Classic is mounted very tightly on the carrier. What is the reason for this?
In order to achieve a higher capacity for our E-Bike Vision Battery we had to install more round cells. This resulted in the E-Bike Vision Battery being 3 mm wider than the original rechargeable battery. We therefore recommend that our customers measure up the width of their bicycle carrier prior to a purchase. The carriers often show a tolerance in their width which allows our E-Bike Vision Batteries to fit onto your carrier as a rule. [Go to E-Bike Vision Battery]
Can my specialist trader carry out an update of the drive system despite a replacement battery?
Yes. By using the Bosch service software and with plugged-in replacement battery, the trader can update the display and motor to the latest firmware. Your E-Bike Vision Battery can only be updated by us. [Go to E-Bike Vision Battery]
E-Bike Vision Battery compatible with the Panasonic 26V drive system
E-Bike Vision Battery compatible with the Panasonic 26V drive system?
Yes. We obtain compatibility by mounting an additional lock that is fixed to the seat tube by means of a hose clamp. Assembly instructions are available from us. Kindly request this from us with our contact form.
What frame size is suitable for the E-Bike Vision Battery compatible with Panasonic 26V?
Our E-Bike Vision Battery only fits into frame sizes starting from 48 cm and is not suitable for folding bicycles. [Go to E-Bike Vision Battery]
My E-Bike Vision Battery does not charge or discharge. What can I do?
The E-Bike Vision Battery compatible with Panasonic 26V is automatically put into a ‘Deep Sleep‘ mode following 24 hours of being inactive in order to reduce a self-discharge. In order to use the E-Bike Vision Battery again you have to ‘wake up’ the battery by activating the capacity button once quickly. The individual LEDs of the capacity display will show up once completely, indicating that the BMS of the E-Bike Vision Battery was booted up and awakened. By activating the capacity button once again, the capacity is displayed as usual.[Go to E-Bike Vision Battery]
What do I have to observe when mounting a E-Bike Vision Battery?
Due to the additional charging socket it may be necessary to push the E-Bike Vision Battery in at a steeper angle. [Go to E-Bike Vision Battery]
E-Bike Vision Battery compatible with the Panasonic 36V drive system
Why do I have to buy an additional E-Bike Vision charger?
While developing the E-Bike Vision Battery compatible with Panasonic 36V we had to realise unfortunately that we were unable to make it compatible with the original charger. So that you can still charge the E-Bike Vision Battery you will need one of our 36 V chargers with 4 A or 6 A. [Go to E-Bike Vision Battery]
I am unable to charge and discharge my E-Bike Vision Battery. What can I do?
The E-Bike Vision Battery compatible with Panasonic 36V automatically changes into a ‘Deep Sleep‘ mode following 24 hours of being inactive to reduce a self-discharge. In order to use the E-Bike Vision Battery again you have to ‘wake up’ the battery by activating the capacity button once quickly. Once the LED-display shows the capacity, the E-Bike Vision Battery is again ready for you. [Go to E-Bike Vision Battery]
Which are the frame sizes for the E-Bike Vision Battery compatible with Panasonic 36V?
Our E-Bike Vision Battery only fit into frame sizes starting from 48 cm and it is not suitable for folding bicycles.[Go to E-Bike Vision Battery]
What do I have to observe when positioning the E-Bike Vision Battery?
Due to the additional charging socket it may be necessary to push the PowerPack in at a steeper angle.[Go to PowerPack]
PowerPack compatible with the Gazelle Innergy drive system
Why does the PowerPack not work with my Gazelle drive system?
As is usual with Gazelle drive systems, batteries of the following types must be paired up with the drive system. This can only be done with the Gazelle trader software. Please contact your trusted specialist trader.
- INNERGY PURE
- INNERGY XT
- INNERGY ORANGE
My PowerPack cannot be charged and discharged. What can I do?
The PowerPack compatible with the Gazelle Innergy drive system is automatically put into a ‘Deep Sleep‘ mode following two days of being inactive in order to reduce a self-discharge. In order to use the PowerPack again you have to ‘wake up’ the battery by activating the capacity button once quickly. The individual LEDs of the capacity display will show up once completely, indicating that the BMS of the PowerPack was booted up and awakened. By activating the capacity button once again, the capacity is displayed as usual. [Go to PowerPack]