You have questions about our products and our company? Then you have come to the right place!
Our FAQ picks up those questions often asked and beyond that we would like to answer further questions all around e-bike batteries and the basics of the lithium-ion technology.
Service
Who do I turn to with questions about my E-Bike Vision Battery?
Should the FAQs not satisfy your questions, please turn to the trader where you bought the E-Bike Vision Battery to start with. He will advise you competently. But in case even he cannot answer your questions, we look forward to your e-mail with the contact form!
What kind of guarantee is offered by E-Bike Vision?
We offer a 24-month voluntary guarantee for our E-Bike Vision Batteries in addition to the legally applicable guarantee. Accessories, such as our charging units, come with a 24-month guarantee. For further information on guarantees, please refer to the instructions of your E-Bike Vision Battery [Go to Downloads]
How many full cycles does E-Bike Vision guarantee?
In respect of the lithium-ion round cell we guarantee (until the end of the warranty period) that an SOH of 80% is still available after 500 full cycles. The FAQ will explain the term of full cycles and also SOH.
Where can I have my E-Bike Vision Battery be repaired?
Directly by us. As manufacturer of the E-Bike Vision Battery we are, of course, able to exchange and replace components. Kindly use our contact form to request a quote.
How is a collection organised in case of a service?
Please approach the trader where you purchased the product. He will contact us and organise everything. Please do not send any parts to us as end customer, as all this is done through your trader following consultation and relevant documentation.
How can I ideally contact E-Bike Vision?
To start with, please contact the trader where you purchased our product. Should he be unable to answer your questions, we will be happy to receive your e-mail.
Our main season is the bicycle season between April and August. We do, of course, organise our personnel accordingly. But we nevertheless ask for your understanding, should we not return your call or answer your e-mail at once.
Where do I find the instructions for use?
The instruction manual is available to download in various languages.
My E-Bike Vision Battery has developed a play at the fastening on my e-bike. What can I do?
The locks of the battery mounting at the tyre can be readjusted by your specialist trader, if there is too much play. This may happen after a while, caused by mechanical stress during operation.